GDPR Privacy Notice

What we need:

Coate Couriers Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.  We only collect basic personal data and forms part of our account administrative processes.  

For example, but not exclusive:

Name/Address/Telephone Number/Email Address

Account set up and administration

Copies of Correspondence

Why we need it:

We need to know your basic personal data in order to provide you with administrative and business services as part of our agreement/contract with you.

What we do with it:

All the personal data we process, is processed by our staff in the UK.

We use and process your contact details to correspond with you to build a potential business relationship, including information we feel may be of interest to you.

We store your data and details on a password protected cloud based database; bespoke accounting systems and secure paper filing system. 

No Third Parties have access to your personal data nor will it be transferred to a Third Party, unless the law allows them to do so. 

How long we keep it:

Coate Couriers Ltd will retain your personal data for business and administrative purposes as long as UK law states.   These details are stored in our database/filing system for a minimum period of 7 years or until no longer required, whichever is sooner.

Waste Document Storage

At the end of the retention period, data will either be deleted, encrypted or anonymised (so that it can be used in a non-identifiable way) if used for statistical analysis and business planning.

All documentation will be shredded on site and removed by a certified waste management company.

What we would also like to do with your data:

We would however like to use your name and email address to inform you of any future business services that we feel would be appropriate. This information is not shared with third parties and you can unsubscribe at any time via phone or email.

What are your rights:

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

If you are not satisfied with our response or believe we are processing your organisation/personal data not in accordance with the law you can complain to the Information Commissioners Office.

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